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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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James W Silva

July 31, 2025

5  out of  5
rating by James W Silva
"Mike helped my wife and I get a great life insurance rate. He did a wonderful job helping us determine what the right amount of coverage for each of us was. We will shortly be changing our car insurance over to him as well"
We responded:
"James, thank you for taking the time out of your day to leave this review. I appreciate you and look forward to working with you in the future!"
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Tamzen Stringham

July 16, 2025

5  out of  5
rating by Tamzen Stringham
"We totaled our travel trailer while on vacation in a remote area of Idaho. Mike was compassionate and very helpful. Highly recommend Mike and his insurance agency."
We responded:
"We were so sorry to hear about the trailer, but so relieved you weren't seriously hurt. We were happy to be there for you!"
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Andrew Eastham

July 10, 2025

5  out of  5
rating by Andrew Eastham
"Mike Smith took over when my State Farm agent of many years retired. He and his staff have been helpful and friendly. Yvonne Gray in particular went above and beyond by personally photographing the roof of my house in S.L.O. when that was necessary to address concerns and I was out of state and unable to do so."
We responded:
"Thank you for taking the time to leave this review Andrew! We strive to do our best to personalize our service and take care of our customers. We appreciate your business!"
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Office Assistant

July 9, 2025

5  out of  5
rating by Office Assistant
"Mike and his team are a pleasure to work with. They are always very responsive, friendly, and helpful."
We responded:
"Thank you for the review, Sarah! When you contact us about your company's insurance, it's always a pleasure to work with you too."
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Linda Groover

June 27, 2025

5  out of  5
rating by Linda Groover
"The agents have been extremely helpful to me as I had to deal with a very unpleasant person who ran her car into mine. I recommend this company all the time. Thank you one and all."
We responded:
"Hi Linda. Thank you for taking the time out of your day to leave this review. You are very welcome for the help, and we will be here if you need us again (hopefully no one else hits you!)."
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G Gill

June 26, 2025

5  out of  5
rating by G Gill
"Rochelle is responsive and easy to work with. Always had positive experience working with them."
We responded:
"We really appreciate this review and the 5 stars. Thank you for sharing your experience with our office and Rochelle!"
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Lucky Hat

May 22, 2025

5  out of  5
rating by Lucky Hat
"State Farm is a good company, but the real reason I stay with state farm is because of Victoria! She is the best, talking to her always makes me feel heard and reassured things will be okay!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Sheri Smith LMT

April 30, 2025

5  out of  5
rating by Sheri Smith LMT
"Mike Smith and his staff are always very prompt and helpful. Today Rochelle called me back within minutes and had taken care of everything needed for my policy. She was so friendly and answered all of my questions. Thank you!"
We responded:
"Thank you for taking the time to leave this review, Sheri. We are thrilled to have you as our client!"
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John Van

March 17, 2025

5  out of  5
rating by John Van
"Victoria was terrific explaining my auto insurance and guiding me through the necessary steps to switch my health insurance supplement to State Farm. She couldn’t have been more accommodating, professional and friendly. She’s a real asset to your agency!"
We responded:
"That's great to hear John. Thank you for trusting us with your insurance, we will be here with you each step of the way. Thank you for sharing your experience with others!"
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James Pritchett

February 28, 2025

5  out of  5
rating by James Pritchett
"Rochelle was absolutely amazing! Thank you so much for all your help."
We responded:
"James, thank you for sharing your experience working with Rochelle from our office. We are happy to help you and are thankful for our relationship with you."
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Robbin Bridges

February 6, 2025

5  out of  5
rating by Robbin Bridges
"Victoria has been helping me go through all our policies at State Farm at Mike Smiths office in San Luis Obispo. She was professional, courteous, & experienced in getting our policies reviewed & updated. I would highly recommend calling their office for all your home, business, auto, & life insurance coverage."
We responded:
"Thank you, Robbin. It's reviews like this that motivate us to continue doing good work. I will pass this along to Victoria as well! We are grateful!"
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Patricia Messer-Perry

January 25, 2025

5  out of  5
rating by Patricia Messer-Perry
"Mike Smith (lovingly called “Jake” by my daughter) has been our Insurance Agent for many years. He and his friendly knowledgeable staff efficiently service 3 generations of our family’s insurance needs. My dad, myself and my daughter are so grateful for the swift and empathetic care they provide when we unfortunately suffer a loss!! We have Life Insurance Policies, Auto Policies and Residential Policies with Mike’s agency. They keep us updated on changes in the insurance industry that affect us or important milestones in our policies that need to be adjusted!! We appreciate the old fashioned customer service and feel very safe in their personal care❤️"
We responded:
"I really appreciate the review and the longstanding relationship we have with you and your loved ones. And if there is another hard stretch, we will be there for that too. Thank you!"
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Aaron Gao

January 24, 2025

5  out of  5
rating by Aaron Gao
"Rochelle has done a fabulous job with helping me to save hundreds of dollars by switching to State Farm. She is very helpful and responsive. Great customer service definitely wins new clients. I am glad that I have switched. Thank you, Rochelle!"
We responded:
"Thank you for sharing the experience you had with Rochelle from our office. We really value the communication, and we are so happy we could help!"
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Preston Wallace

January 19, 2025

5  out of  5
rating by Preston Wallace
"We've had all our policies with Mike for years. Mike is knowledgeable, courteous, patient, and professional. He and State Farm have been amazing to us!"
We responded:
"I really appreciate sharing your experience, Preston. It has always been a pleasure working with you and your family!"
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Sebastian C Padua

January 15, 2025

5  out of  5
rating by Sebastian C Padua
"Working with Mike was wonderful! He explained the insurance plan and benefits in a way that was easy to understand. He set up my family so well. Thank you to Mike and his team at State Farm!"
We responded:
"Thank you, Sebastian. It was a pleasure getting you set up with us. We are looking forward to serving you and your family moving forward!"
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Loretta Zullo

November 3, 2024

5  out of  5
rating by Loretta Zullo
"Working with Mike Smith's office was amazing. I was always able to talk with someone every time I called for information or to get a question answered. Victoria was responsive, efficient and did a great job getting us coverage on our home and autos. Highly recommend."
We responded:
"Loretta, I appreciate you taking the time to share your experience working with our office. Thank you!"
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Llsmith Smith

October 3, 2024

5  out of  5
rating by Llsmith Smith
"I'm writing a review for Victoria Pollock Who is State Farm Insurance representative she was very helpful very knowledgeable what we needed in our policyI would like to thank Victoria for all her help and hard work"
We responded:
"Hi Lisa! Thank you for taking the time to appreciate Victoria's hard work. We value our customers and reviews like this. We will be here when you need us again!"
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Alexander Schneider

September 26, 2024

5  out of  5
rating by Alexander Schneider
"My respond is with gratitude to Rochelle Schell that professionally handled transformation of many Insurances of properties owned by Mercury Management Group, LLC Mrs. R. Schell was paying attention to every detail step by step accommodating Insurance Policies going over every detail to finalize to an absolute satisfaction. Alexander Schneider, President"
We responded:
"Thank you, Alexander, for trusting us to handle your insurance needs! Rochelle and our team genuinely care about getting things done right. Thank you for appreciating us and sharing your experience!"
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Henry O’Carroll

September 16, 2024

5  out of  5
rating by Henry O’Carroll
"RE: Request for DMV Mature Driver Certification Course Barrett, Always a pleasure to speak and work with you. Thank you for being the consummate professional you are and your patience in answering my wife’s questions concerning her auto policies. My wife and I definitely pursue the DMV Mature Driver Certification opportunity. I truly love the approachability of our SLO State Farm Agency-Mikes. One simply phone call ( no phone trees or out of country) experience. Thank you again for your time and expertise. Gratefully, Brian T. Lawson"
We responded:
"Brian thank you for sharing your message to our team with this review. We were genuinely encouraged and appreciated your perspective. "
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Dylan Linnenkamp

August 23, 2024

5  out of  5
rating by Dylan Linnenkamp
"Here's a review you can use: --- I highly recommend Mike Smith at State Farm! Mike and his team are not only knowledgeable and professional but also genuinely friendly and approachable. Whenever I have questions or need assistance, they are always responsive and eager to help. It's clear that they truly care about their clients, and it makes all the difference. If you're looking for an insurance agent who goes above and beyond, look no further!"
We responded:
"Dylan, I really appreciate you taking the time to share the experience you have working with our office. It is certainly true that the team cares about our clients and desire to be very responsive. It is always a pleasure to work with you!"
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karen beach

August 8, 2024

5  out of  5
rating by karen beach
"Mike Smith's office and his assistant, Rochelle Schell, were absolutely the most professional, efficient, and considerate people I have ever worked with. They exceeded my needs in every way! I will continue to use them when ever I have an insurance need. Big "Thank you" to Rochelle!"
We responded:
"Thank you for taking time to share your experience working with Rochelle from our office. We really appreciate your feedback and will continue to do our best to provide the best care possible."
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Lauren Estrella

July 25, 2024

5  out of  5
rating by Lauren Estrella
"Rochelle was extremely helpful, and quick in getting me a new auto policy. I appreciated her attention to detail and getting me a better price and coverage than the other quotes I received."
We responded:
"Hi Lauren! I am so pleased to hear about your conversation with Rochelle. Paying attention to our customers so we provide the best possible service is important to us. Thank you for sharing your experience."
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Anna Chang

July 6, 2024

5  out of  5
rating by Anna Chang
"Mike is always there when we need to add or make adjustments to our policies. We're so glad we made the switch. Can honestly say we have no regrets! Recently Barrett helped us and was great! Thanks Mike & your staff for taking good care of us!"
We responded:
"We love helping you and your family! Thank you for taking the time to share your experience. We are glad you made the switch too!"
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will barrow

July 5, 2024

5  out of  5
rating by will barrow
"Mike and his staff are amazing! Their office is easy to get to in San Luis Obipso and has plenty of parking. They’ve been able to help with our car insurance as well as life insurance."
We responded:
"Thank you Will! I am glad we can be there for you to help safeguard your family. Customers like you are what makes our work meaningful."
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Victoria Kromhout

June 26, 2024

5  out of  5
rating by Victoria Kromhout
"Mike Smith and his team at State Farm in San Luis Obispo are always available to assist our family with all our insurance needs. With 3 busy young drivers, we've had many incidents that need attention. Mike and his team always strive to get us the best rates and are prompt at replying to our calls. We highly recommend them and are grateful for the support they offer our family."
We responded:
"It has been a pleasure communicating with you through both good and hard times. Thank you for the review and thank you for being a valued client."